Privacy Policy

1. Information we collect

Personal information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-personal information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How we use your information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and, if you opted in to marketing messages, promotions
• Improving website functionality and user experience
• Security and fraud prevention
• Keeping records of your communication preferences and consent

3. SMS messaging & compliance

Text message program terms

We collect SMS consent through the chat widget on https://eliscofit.com/contact-us, using two separate, optional checkboxes: one for customer care messages (replies to inquiries, appointment confirmations and reminders, and support) and one for marketing messages (offers, event invitations, and service announcements). Both are unchecked by default, and you may agree to either, both, or neither.

Opt-in & consent

• You will only receive messages if you have explicitly opted in
• We keep timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can cancel SMS messages at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed immediately

Message frequency & content

• Message frequency varies based on your interactions with our business
• Customer care messages are directly related to the services you have requested
• We do not send promotional content without your specific consent

Help & support

• Reply "HELP" for assistance, or contact us at [email protected]
• Customer support is available during regular business hours

Carrier information

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use strict data protection measures to safeguard your SMS opt-in information and consent records.

Consent is not a condition of purchase. You may use our services without opting in to SMS communications. Opting in to receive text messages is entirely voluntary.

4. Information sharing & disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• Third-party vendors who help with our operations (for example, payment processing and appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In the case of a merger, acquisition, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Breach notification procedures in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

No method of transmission over the internet or electronic storage is 100% secure. We use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & tracking technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your rights & choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information about how we process your data
• Withdraw consent at any time for future communications
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 10.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by EliscoFit LLC.

9. Changes to this privacy policy

We may update this policy from time to time. The latest version will always be available on our website with its effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

EliscoFit LLC
110 Crooked Creek Trail, Barrington, IL 60010
Phone: +1 224-288-0957
Email: [email protected]
Website: https://eliscofit.com/contact-us